Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form
Request locksmith or garage door services
Contact us by phone, email, or through the Site
Submit questions, comments, or feedback
Interact with our Site or online features

The information we may collect includes:

Name
Phone number
Email address
Service address or location
Vehicle, motorcycle, lock, key, or garage door service details
Any information you choose to include in your message or request

We may also collect certain technical information automatically when you visit the Site, such as your IP address, browser type, device information, pages visited, referring website, and general usage data.

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries
Provide locksmith, motorcycle key, automotive, residential, commercial, and garage door services
Schedule appointments or service calls
Communicate with you about your request
Improve our Site, services, and customer experience
Maintain website security and prevent misuse
Comply with legal obligations
Resolve disputes or enforce our Terms of Use

We do not sell your personal information.

3. Service Requests and Location Information

Because our services may require mobile assistance, we may ask for your service location, vehicle information, motorcycle brand, lock type, garage door issue, or other details necessary to complete the requested service.

This information is used only to understand your service needs, provide accurate assistance, and coordinate service availability.

4. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, analytics tools, or similar technologies to help us understand how visitors use the Site and to improve functionality.

Cookies may help us:

Analyze website traffic
Improve user experience
Remember certain preferences
Monitor website performance
Support marketing or advertising efforts

You can choose to disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your information only when necessary, including with:

Service providers who help us operate the Site
Contractors, technicians, or business partners involved in fulfilling your service request
Payment processors, if applicable
Legal authorities when required by law
Parties involved in protecting our rights, property, safety, or business operations

We do not knowingly share your personal information for unlawful purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We may retain your information for as long as necessary to:

Respond to your request
Provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect, request, or solicit personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will delete that information as quickly as reasonably possible.

9. Users Outside the United States

Our Site is operated and hosted in the United States. If you access the Site from outside the United States, please understand that your information may be transferred to, stored, and processed in the United States.

By using the Site, you consent to the transfer and processing of your information in the United States.

10. Third-Party Websites

Our Site may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or security of any third-party website.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to the information we hold about you
Ask us to correct inaccurate information
Request deletion of certain personal information
Opt out of certain communications
Limit certain uses of your information where applicable by law

To make a privacy-related request, please contact us using the information below.

12. California Users and Residents

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

You may request information about the categories of personal information we collect, the purposes for which we use it, and whether it is shared with third parties. We do not sell personal information.

If you have a complaint that is not resolved by us, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.