I am someone who gives extremely rare 5 star reviews. I believe that a business is not measured by how great their customer service is when they are trying to get your as a customer because that would be the honeymoon stage and everything is rosy and bright. A true measure of a company's customer service is when they already completed their service, they got your money and something happens down the line that allows them to put their guarantee to the test. This is what happened to this installation. Sam is my go to guy, if I were to put a review from the intial installation I would have put 4.5 stars because there were some hiccups along the way which didnt make the whole process seamless. Fast forward a year when the lock that was installed got stuck. I immediately called Sam and he sent Cody A who cam within a couple of hours and really spent the time to troubleshoot the issue. If this were just another tech, they probably would have said we need to replace this and that and do this and that. The initial finding was a replacement of one part which was not replaced the last time. Sam was going to give me a 50% discount on the part and the labor will be included since this was the same issue but on a different part within the same door. I asked Cody a lot of questions and our conversation made him test a few things. He found a flaw in the initial installation as well as the key. This ended up saving me money because of the extra effort he put into finding root causes of the issue instead of the easy way that most techs do which is REPLACE. I am very impressed with Cody and it is because of him that this establishment gets a full 5 stars from me. I have a hard time trusting businesses these days but this place has earned my full trust. I highly recommend this place especially Cody A. I have bookmarked this business as my primary locksmith.
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Exceptional service from Derek C.! He arrived promptly, was friendly and efficient and got the job done in no time. I would definitely recommend him and Alohomora to anyone who needs a locksmith.
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9/23 Roman came out and fixed the latch on my back door and added a lock to my storage room. They even gave me a discount for being a repeat customer. This is my GO-TO locksmith! Always excellent service, reasonably priced, & very reliable. Thanks again Roman!
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Everything was quick and seamless with Alohomora. The deadbolt on our back door broke and we couldn't use the door at all, and Cody arrived within ~20 minutes of calling the company. He did a fantastic job both extracting the old lock and installing a new one. Cody even realigned our door latch so everything opens and closes smoothly! All in all the process took less than 2 hours from calling Alohomora to finishing the job, and the price was definitely very reasonable! I'll definitely call them again for future locksmithing needs!
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Derek came out on the same day, and helped me solve a key problem I've been struggling with for months, at a very fair price!!
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Our go to locksmith - helps us once again. Never want to call a locksmith but when you do you want your lock fixed fast and well. Thank you!!
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Cody helped me out with fast and efficient service. Extremely polite as well. Definitely recommend! 🙂
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Very good company Cody was very helpful and professional got here very quick time and got the job done in a good time matter and answer every question I had i recommend
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Derek replaced our Garage Door Springs. He came out the same day and service was quickly and well done. Very professional and tons of good advice. Thank you.
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I am very pleased with the service you provided. We had called someone else and they were making things too hard and lost a customer. I was not able to meet you because of my work schedule so my fiancee was there in my place. You were very courteous and respectful to her. It was a fair price and you were right on time. Very good business. Thank you and I will use you again in the future.
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Very quickly solved my problem and at the best price point, very much recommend Kristina.
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These people are the best! Anyone who has been locked out has a story of inconvenience and frustration. I went to Google and read thru reviews of other locksmiths not wanting to add insult to injury. When I called I was offered an estimate complete with a heads-up on the service fee, all of which were super reasonable, and the freedom to choose the two-hour window that worked best for me. Christina called to let me know she would be available sooner if that worked for me. She was prompt, courteous, professional, and fast. She saved my day and helped me brush off the negative vibes. Incredibly grateful!!
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It was quite a shock when we arrived home late at night and discovered that our house keys were locked in the house. Gabe arrived promptly abt 15 minutes after he was notified, with a very friendly and professional attitude. There was some trouble with the old lock on the front door so he switched to another door and he got it opened in no time. We certainly recommend him. It was like a breath of fresh air to be around his positive attitude. Dee
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Great service! Got us in the house super quick 👍
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The locksmith was timely, courteous and excellent at doing his job. He even made an extra key for the house.
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Highly recommend this place. They showed up when the one other locksmith place didn't after waiting 2 and a half hours in the cold rain.
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Vehicle ignition lock cylinder seized, Alohomora was able to send someone out same day to repair it. Roman was great, friendly and knowledgeable, he repaired the lock cylinder and had me on my way!! Would recommend
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Professional service but gave four stars since person arrived later than promised.
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Fair pricing. Good communication. Great customer service. Jarred was a total hero! I’m sure locksmiths hear their share of sob stories, but nothing adds to the stress of a broken key fob and vehicle trapped in airport parking then the fear of an outrageous bill. I called eighteen locksmiths in the Portland area. Most vaguely quoted me a range of what it could cost up to three times what Alohamora charged. Some locksmiths didn’t have the software to program an our specific vehicle. Another locksmith stood us up after waiting several hours… it was such a headache. Alohamora got back to me quickly via text, providing me a reasonable quote as well as clear communication around scheduling. When Jarred met me at the airport parking lot he was professional, efficient, and kind. I know It doesn’t seem like kindness should matter much, but when you’re a single car family, pacing with your infant desperate to figure out if your car is going to work again—it was comforting to feel like Jarred really cared. I couldn’t be more grateful.
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Derek came to fix a garage door lock for me. He was professional, pleasant, prompt. He took care of the issue without turning it into something more expensive than it needed to be. He also provided helpful advice. Great experience!
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Quick competent service at a good price.
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Great pricing , same day service and on time
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I am not one to normally leave a review and when I do I hate that for a base good review it needs to be 5 stars. 3 is average if everything is 5 there is no room for improvement or to complement or reward someone for going above and beyond, which I wan doing right now. Derek C went above and beyond the call of duty to help me. I am a Disabled Vet and suffer for Diabetes with needed insulin locked inside and was locked out of my Condo and because I had tried 2 other locksmith services prior and had been waiting over a hour after repeated calls to the dispatchers and saying I needed my insulin for a technician to call me back. This was Tuesday I am still waiting on one of them to call. Derek C called me with in 5 minutes of contacting the dispatcher. he said he was about 30 minutes out but got there in under 20 minutes and was prompt in opening the door. I am 100% disable and on a very tight fixed income and Derek C was very willing to work with me on the price and a payment plan in addition to the companies Veteran discount with is always appreciated. For these reason I am writing this review and giving Derek and his company 5 star, He has earned it and I am a Alohomora customer for life. Not only do i recommend this company to you I well and have recommended it to family and friends.
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I had a broken off key stuck in the front door. Turns out the lock was pretty well shot. Derek fixed me up with a new lock and even re-keyed the new lock to my existing keys. He really bailed me out of a jam. Thanks again, Derek.
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We’ll again locked my keys in the car without a spare on a Sunday. Not sure who to call with little funds We came across Alohomora Not only are understanding fast then any service less then ten minutes they were here done before I could get my wallet out If you ever need help in a hurry these are the guys to call
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We got the best quick service in the area. Derek helped us Sunday morning when no one was out there . His magical experience in speed saved our day. Can not thank enough.
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Kristina was prompt and cordial during her visit. She replaced all the locks quickly and even provided multiple copies of the new key all for a reasonable price. Would definitely use Alohomora and their employee Kristina again!
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I had a very good experience with the company. They were fast and efficient in fixing my garage door, and I'm extremely satisfied with their service. Highly recommended!
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Super fast and friendly service. We needed our latch replaced and Cody came over within 30 minutes of my initial call. I wasn’t expecting fast service, just called to set something up for the future, but I’m so glad the job/task is done and our door opens and closes without issue as of today. This is my second time calling Alohomora for other lock problems, and once again , Cody fixed it quickly and at a reasonable price.
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Derek was great he was very efficient and helpful!!
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Kristina was very kind and very professional and thank you for helping me out a lot I will definitely keep you guys in my contacts for future needs thank you
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Quick, efficient same day service. Roman did a great job with two keyless deadbolt installs. Definitely recommend their services.
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She cracked the saif in record time, and did it in record time. She's the BEST under in two minutes, and she's good looking. Thank you so much. Scott Beach.........
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I left my keys in the trunk of my car and couldn't open it from the cabin. Someone was kind enough to come by early in the morning on a Saturday... I was also an idoit and left my keys in the trunk again when I was fixing my lever issue. So I called her again and she came back to help. Luckily, I already fixed the lever problem as soon as I could and I called her again as she was pulling up. She didn't have to help me again and I couldn't tell if she was annoyed or not but we laughed about it. Point is, the technician was very nice. I never had to call a locksmith before and I felt stupid but it all worked out and I'm very appreciative they were able to come out. Especially on a Saturday morning
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I had two electronic deadbolts installed. One door already had a deadbolt and the other one had to have the whole deadbolt thing put in. Jose did a great job, explained everything clearly, arrived when he said he would, cleaned up after himself, and was very professional and knowledgeable. He was very thorough and making sure everything worked the way it was supposed to. I will certainly be calling them again for further lock work.
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He’s very helpful and knowledgeable . Easy to communicate!
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The first technician who came to help replace my fob was very rude and had attitude and he left without helping me after I said I wouldn't sign the invoice for a different amount than what was agreed upon on the phone, even if it wasnt all going to be charged. He didn't smile, wasn't pleasant in the way he spoke, acted like i was dumb. They sent another technician within a few hrs and he was very kind and quick. If I owned this business I wouldn't want the 1st technician to represent my company. The 2nd was Jarred and he was super nice and quick! I would have given a 1 star review for the first guy and 5 plus star for the second. The owner quickly called and made things right. Thank you for your help I greatly appreciate it.
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My problem of not being able to start my automobile was resolved. I got a replacement key fob and all should be good for now. Was happy with Gabriel’s work.
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Derek c was an amazing help
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Quick response, same day, and goes for the extra mile.
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