Max came over right away to change my locks. He did a stellar job in very little amount of time.
The first technician who came to help replace my fob was very rude and had attitude and he left without... read moreThe first technician who came to help replace my fob was very rude and had attitude and he left without helping me after I said I wouldn't sign the invoice for a different amount than what was agreed upon on the phone, even if it wasnt all going to be charged. He didn't smile, wasn't pleasant in the way he spoke, acted like i was dumb. They sent another technician within a few hrs and he was very kind and quick. If I owned this business I wouldn't want the 1st technician to represent my company. The 2nd was Jarred and he was super nice and quick! I would have given a 1 star review for the first guy and 5 plus star for the second. The owner quickly called and made things right. Thank you for your help I greatly appreciate it. read less
Addison
4/27/2023 - Google
Great service! Got us in the house super quick 👍
Meghann
9/22/2023 - Google
Great experience all around & truly top notch service. That was some of the best customer service I’ve experienced. The... read moreGreat experience all around & truly top notch service. That was some of the best customer service I’ve experienced. The representative, Carlos, immediately organized a technician named Cody to get out to me in an hour! Cody also promptly arrived, was courteous, assessed the situation and completed the entire job in under 30 minutes. He then explained everything he did in detail to me. Quick service, amazing customer service and great technicians. Looking forward to using your services again in the future and recommending you all to others. read less
Kristina was a delight and freed my husband from being locked in his shop. While she was out she also... read moreKristina was a delight and freed my husband from being locked in his shop. While she was out she also installed the lock that trapped him and got it up and running on our iPhones. She was out super fast! What a lifesaver. So friendly and helpful. read less
Luciano
4/12/2023 - Google
Max did a great and efficient job. Was able to open both of my washing and dryer machine coin operated boxes.
Stephan
7/22/2023 - Google
Derek replaced our Garage Door Springs. He came out the same day and service was quickly and well done. Very... read moreDerek replaced our Garage Door Springs. He came out the same day and service was quickly and well done. Very professional and tons of good advice. Thank you. read less
AlexisRF
5/26/2023 - Google
I am someone who gives extremely rare 5 star reviews. I believe that a business is not measured by... read moreI am someone who gives extremely rare 5 star reviews. I believe that a business is not measured by how great their customer service is when they are trying to get your as a customer because that would be the honeymoon stage and everything is rosy and bright. A true measure of a company's customer service is when they already completed their service, they got your money and something happens down the line that allows them to put their guarantee to the test. This is what happened to this installation. Sam is my go to guy, if I were to put a review from the intial installation I would have put 4.5 stars because there were some hiccups along the way which didnt make the whole process seamless. Fast forward a year when the lock that was installed got stuck. I immediately called Sam and he sent Cody A who cam within a couple of hours and really spent the time to troubleshoot the issue. If this were just another tech, they probably would have said we need to replace this and that and do this and that. The initial finding was a replacement of one part which was not replaced the last time. Sam was going to give me a 50% discount on the part and the labor will be included since this was the same issue but on a different part within the same door. I asked Cody a lot of questions and our conversation made him test a few things. He found a flaw in the initial installation as well as the key. This ended up saving me money because of the extra effort he put into finding root causes of the issue instead of the easy way that most techs do which is REPLACE. I am very impressed with Cody and it is because of him that this establishment gets a full 5 stars from me. I have a hard time trusting businesses these days but this place has earned my full trust. I highly recommend this place especially Cody A. I have bookmarked this business as my primary locksmith. read less
On time, Great communication and a reasonable price. Thank you!
Absolutely phenomenal service—prompt, professional and friendly. Highly recommend. From one customer to another, I would like to preemptively say that... read moreAbsolutely phenomenal service—prompt, professional and friendly. Highly recommend. From one customer to another, I would like to preemptively say that as with many industries, if you call and find that it’s taking longer than expected for help to arrive, please try to be patient and realize that there are only so many technicians and that they will come as soon as they can! read less
Quick competent service at a good price.
Max quickly resolved my key fob issue and was so kind. Wonderful service and very affordable.
Michael
4/01/2023 - Google
I am very pleased with the service you provided. We had called someone else and they were making things too... read moreI am very pleased with the service you provided. We had called someone else and they were making things too hard and lost a customer. I was not able to meet you because of my work schedule so my fiancee was there in my place. You were very courteous and respectful to her. It was a fair price and you were right on time. Very good business. Thank you and I will use you again in the future. read less
Quick response, same day, and goes for the extra mile.
I am not one to normally leave a review and when I do I hate that for a base good... read moreI am not one to normally leave a review and when I do I hate that for a base good review it needs to be 5 stars. 3 is average if everything is 5 there is no room for improvement or to complement or reward someone for going above and beyond, which I wan doing right now. Derek C went above and beyond the call of duty to help me. I am a Disabled Vet and suffer for Diabetes with needed insulin locked inside and was locked out of my Condo and because I had tried 2 other locksmith services prior and had been waiting over a hour after repeated calls to the dispatchers and saying I needed my insulin for a technician to call me back. This was Tuesday I am still waiting on one of them to call. Derek C called me with in 5 minutes of contacting the dispatcher. he said he was about 30 minutes out but got there in under 20 minutes and was prompt in opening the door. I am 100% disable and on a very tight fixed income and Derek C was very willing to work with me on the price and a payment plan in addition to the companies Veteran discount with is always appreciated. For these reason I am writing this review and giving Derek and his company 5 star, He has earned it and I am a Alohomora customer for life. Not only do i recommend this company to you I well and have recommended it to family and friends. read less
I left my keys in the trunk of my car and couldn't open it from the cabin. Someone was kind... read moreI left my keys in the trunk of my car and couldn't open it from the cabin. Someone was kind enough to come by early in the morning on a Saturday... I was also an idoit and left my keys in the trunk again when I was fixing my lever issue. So I called her again and she came back to help. Luckily, I already fixed the lever problem as soon as I could and I called her again as she was pulling up. She didn't have to help me again and I couldn't tell if she was annoyed or not but we laughed about it. Point is, the technician was very nice. I never had to call a locksmith before and I felt stupid but it all worked out and I'm very appreciative they were able to come out. Especially on a Saturday morning read less
On time and quick repair, what more needs to be said
Shaheen
3/18/2023 - Google
I would highly recommend this company. Everybody I worked with was very friendly, especially my technician Roman. He went above... read moreI would highly recommend this company. Everybody I worked with was very friendly, especially my technician Roman. He went above and beyond to help fix the root of the issue that locked me out of my car in the first place. I will not hesitate to use Alohomora and specifically request Roman as my technician should I require any locksmith services in the future. read less
Gustavo
2/20/2023 - Google
Kristina was very kind and very professional and thank you for helping me out a lot I will definitely keep... read moreKristina was very kind and very professional and thank you for helping me out a lot I will definitely keep you guys in my contacts for future needs thank you read less
Super fast and friendly service. We needed our latch replaced and Cody came over within 30 minutes of my initial... read moreSuper fast and friendly service. We needed our latch replaced and Cody came over within 30 minutes of my initial call. I wasn’t expecting fast service, just called to set something up for the future, but I’m so glad the job/task is done and our door opens and closes without issue as of today. This is my second time calling Alohomora for other lock problems, and once again , Cody fixed it quickly and at a reasonable price. read less
Kristina was awesome. Had another company come out and couldn't help me and she shows up and gets it open... read moreKristina was awesome. Had another company come out and couldn't help me and she shows up and gets it open in 10min. read less
Fast service. Very friendly. Pro work.
I needed a fob-style vehicle key created. After a phone call, a technician was sent out very quickly, and easily... read moreI needed a fob-style vehicle key created. After a phone call, a technician was sent out very quickly, and easily understood the issue and accomplished the task right in the driveway. The price I was charged was quite reasonable, about half what I might have expected to pay at a dealership. Very pleased with the prompt and professional service received. read less
luckyhound1
3/20/2023 - Google
Fast service, Best price, friendly service and they even found the code for the door keypad with no extra charge!
Professional service but gave four stars since person arrived later than promised.
Alohomora is simply the best. Prompt, attentive, honest, skillful service with a smile. They helped me out with a new... read moreAlohomora is simply the best. Prompt, attentive, honest, skillful service with a smile. They helped me out with a new key when the dealership gave me the runaround. The whole process was shockingly quick and totally pleasant. Highly recommended! read less
Cristina
9/18/2023 - Google
These people are the best! Anyone who has been locked out has a story of inconvenience and frustration. I went... read moreThese people are the best! Anyone who has been locked out has a story of inconvenience and frustration. I went to Google and read thru reviews of other locksmiths not wanting to add insult to injury. When I called I was offered an estimate complete with a heads-up on the service fee, all of which were super reasonable, and the freedom to choose the two-hour window that worked best for me. Christina called to let me know she would be available sooner if that worked for me. She was prompt, courteous, professional, and fast. She saved my day and helped me brush off the negative vibes. Incredibly grateful!! read less
Quick, efficient same day service. Roman did a great job with two keyless deadbolt installs. Definitely recommend their services.
Kristina the tech was great! She had my car unlocked and a working ignition key made in 10 minutes. It... read moreKristina the tech was great! She had my car unlocked and a working ignition key made in 10 minutes. It took another 12 minutes to reset the anti theft system in the cars computer, to sync with the new key transponder chip. (This makes the lost keys useless and will not start the car anymore) that put my mind at ease. These guys have everything they need to do their job efficiently in their van, from the computers needed to reset your cars ecm to key fob replacement . They were awesome!. Kristina their service tech really knows what she is doing! read less
Jared could not find a door to open as there were chain locks on all the doors but one except... read moreJared could not find a door to open as there were chain locks on all the doors but one except that it had a stuck latch with no lock-he was able to take out (and Not break) a small window in the door-brilliant -the guy never gave up!!!!!! read less
Derek was fast and communicative and just all around great. He got me into my car so quick and even... read moreDerek was fast and communicative and just all around great. He got me into my car so quick and even stayed and made me a spare key on the spot for no extra charge. Highly recommend! read less
Derek was great he was very efficient and helpful!!
Cameron
7/01/2023 - Google
Kristina was absolutely amazing. A consummate professional and very kind as well. She helped me program my Prius fob as... read moreKristina was absolutely amazing. A consummate professional and very kind as well. She helped me program my Prius fob as well as clone a second copy. 5 stars!!! read less
Vehicle ignition lock cylinder seized, Alohomora was able to send someone out same day to repair it. Roman was... read moreVehicle ignition lock cylinder seized, Alohomora was able to send someone out same day to repair it. Roman was great, friendly and knowledgeable, he repaired the lock cylinder and had me on my way!! Would recommend read less
He’s very helpful and knowledgeable . Easy to communicate!
We cleaned our garage today and after we were done we realized the garage door was no longer working. Tried... read moreWe cleaned our garage today and after we were done we realized the garage door was no longer working. Tried to fix on our own with no luck so we called Alohamora. Derek arrived in the afternoon same day, fixed it with some electrical tape in a short amount of time. He was polite, efficient and friendly and we would definitely call this same place again for any future needs. Thanks Derek and Alohamora. read less
Pamela
10/16/2023 - Google
We had a break in, Alohomora got there same day, was able to save a lot of compliments of the... read moreWe had a break in, Alohomora got there same day, was able to save a lot of compliments of the lock. Derek was a great communicator, kept me in the loop with what he was doing. Hope to never need a locksmith again but now in the card file, great to have a solid contact. read less
Demetrious
8/05/2023 - Google
Idk how good they are as a company but 5 out of 5 for the name! So dope!
Derek came out on the same day, and helped me solve a key problem I've been struggling with for months,... read moreDerek came out on the same day, and helped me solve a key problem I've been struggling with for months, at a very fair price!! read less
