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I am someone who gives extremely rare 5 star reviews. I believe that a business is not measured by how great their customer service is when they are trying to get your as a customer because that would be the honeymoon stage and everything is rosy and bright. A true measure of a company's customer service is when they already completed their service, they got your money and something happens down the line that allows them to put their guarantee to the test. This is what happened to this installation. Sam is my go to guy, if I were to put a review from the intial installation I would have put 4.5 stars because there were some hiccups along the way which didnt make the whole process seamless. Fast forward a year when the lock that was installed got stuck. I immediately called Sam and he sent Cody A who cam within a couple of hours and really spent the time to troubleshoot the issue. If this were just another tech, they probably would have said we need to replace this and that and do this and that. The initial finding was a replacement of one part which was not replaced the last time. Sam was going to give me a 50% discount on the part and the labor will be included since this was the same issue but on a different part within the same door. I asked Cody a lot of questions and our conversation made him test a few things. He found a flaw in the initial installation as well as the key. This ended up saving me money because of the extra effort he put into finding root causes of the issue instead of the easy way that most techs do which is REPLACE. I am very impressed with Cody and it is because of him that this establishment gets a full 5 stars from me. I have a hard time trusting businesses these days but this place has earned my full trust. I highly recommend this place especially Cody A. I have bookmarked this business as my primary locksmith.
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Everything was quick and seamless with Alohomora. The deadbolt on our back door broke and we couldn't use the door at all, and Cody arrived within ~20 minutes of calling the company. He did a fantastic job both extracting the old lock and installing a new one. Cody even realigned our door latch so everything opens and closes smoothly! All in all the process took less than 2 hours from calling Alohomora to finishing the job, and the price was definitely very reasonable! I'll definitely call them again for future locksmithing needs!
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The tech was friendly, efficient, and offered additional services
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9/23 Roman came out and fixed the latch on my back door and added a lock to my storage room. They even gave me a discount for being a repeat customer. This is my GO-TO locksmith! Always excellent service, reasonably priced, & very reliable. Thanks again Roman!
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She cracked the saif in record time, and did it in record time. She's the BEST under in two minutes, and she's good looking. Thank you so much. Scott Beach.........
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I called at 8:30 am and by 9:30 a technician was at my doorstep! I had asked for 2 tasks. He not only did those but also noticed my front door handle was loose ( a previous locksmith said I’d have to replace my entire front door knob) and he fixed it. He then fixed my garage door knob which had been falling off. No additional charge just awesome customer service!! Gabe-you rock! I will definitely be a return customer!
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I had the unpleasant experience of having been a victim of a break-in at my commercial building here in the failed city of Portland. My call to Alohomora Locksmith delivered a quick response to my request for securing my property. Derek and the team came in and secured the building with new keys and locks the same day. Their professional commitment to providing outstanding technical assistance and responsive customer service turned a tragic event into a manageable locksmithing job well done. Highly recommend the team at Alohomora!
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Kristina was prompt and cordial during her visit. She replaced all the locks quickly and even provided multiple copies of the new key all for a reasonable price. Would definitely use Alohomora and their employee Kristina again!
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I locked myself out of my car at Walmart. Service was fast and Derek C. was amazing. I would def use you guys again. Hopefully I wont need to lol
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It was quite a shock when we arrived home late at night and discovered that our house keys were locked in the house. Gabe arrived promptly abt 15 minutes after he was notified, with a very friendly and professional attitude. There was some trouble with the old lock on the front door so he switched to another door and he got it opened in no time. We certainly recommend him. It was like a breath of fresh air to be around his positive attitude. Dee
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Ineeded to change the locks on my car after an attempted theft. They came to me very quickly and the technician Kristina was genuinely very kind and helpful despite the bad weather. Thank you!
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I would highly recommend this company. Everybody I worked with was very friendly, especially my technician Roman. He went above and beyond to help fix the root of the issue that locked me out of my car in the first place. I will not hesitate to use Alohomora and specifically request Roman as my technician should I require any locksmith services in the future.
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I had three doors at my new house that needed new locks, plus adding a number pad lock to my front door. The locksmith arrived that afternoon and did a great job installing the locks. He was friendly and helpful, making sure I understood how to program the number pad lock. I would recommend Alohomora Locksmith for their prompt response and quality work. Plus, you gotta love the name!
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Derek came out on the same day, and helped me solve a key problem I've been struggling with for months, at a very fair price!!
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Kristina the tech was great! She had my car unlocked and a working ignition key made in 10 minutes. It took another 12 minutes to reset the anti theft system in the cars computer, to sync with the new key transponder chip. (This makes the lost keys useless and will not start the car anymore) that put my mind at ease. These guys have everything they need to do their job efficiently in their van, from the computers needed to reset your cars ecm to key fob replacement . They were awesome!. Kristina their service tech really knows what she is doing!
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Derek was great he was very efficient and helpful!!
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I needed a fob-style vehicle key created. After a phone call, a technician was sent out very quickly, and easily understood the issue and accomplished the task right in the driveway. The price I was charged was quite reasonable, about half what I might have expected to pay at a dealership. Very pleased with the prompt and professional service received.
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Derek was fast and communicative and just all around great. He got me into my car so quick and even stayed and made me a spare key on the spot for no extra charge. Highly recommend!
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Quick response, same day, and goes for the extra mile.
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Came very fast, was nice Krystsina was absolutely amazing!
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Fast, friendly, professional service! After calling quite a few other companies with no answer these guys saved me! Our tech Roman was fantastic! 100% recommend!
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Fast service, Best price, friendly service and they even found the code for the door keypad with no extra charge!
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I am very pleased with the service you provided. We had called someone else and they were making things too hard and lost a customer. I was not able to meet you because of my work schedule so my fiancee was there in my place. You were very courteous and respectful to her. It was a fair price and you were right on time. Very good business. Thank you and I will use you again in the future.
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Zack the key tech was extremely friendly, got my service completed within 15 to 20 minutes of arrival. Getting a copy of a Sprinter key has never been easier.
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We had a break in, Alohomora got there same day, was able to save a lot of compliments of the lock. Derek was a great communicator, kept me in the loop with what he was doing. Hope to never need a locksmith again but now in the card file, great to have a solid contact.
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I was locked out of my 2002 bmw 330i and Kristina was able to get in and saved my day. It was a pleasure work with her!
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Great experience all around & truly top notch service. That was some of the best customer service I’ve experienced. The representative, Carlos, immediately organized a technician named Cody to get out to me in an hour! Cody also promptly arrived, was courteous, assessed the situation and completed the entire job in under 30 minutes. He then explained everything he did in detail to me. Quick service, amazing customer service and great technicians. Looking forward to using your services again in the future and recommending you all to others.
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Max quickly resolved my key fob issue and was so kind. Wonderful service and very affordable.
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Absolutely phenomenal service—prompt, professional and friendly. Highly recommend. From one customer to another, I would like to preemptively say that as with many industries, if you call and find that it’s taking longer than expected for help to arrive, please try to be patient and realize that there are only so many technicians and that they will come as soon as they can!
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Very quick and professional.
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Fast and straight to the point . Needed a key replacement for my car and took no time to get there and about 10 mins to make a new key . 5 star experience!
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Great customer service. And the technician was very nice.
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Fair pricing. Good communication. Great customer service. Jarred was a total hero! I’m sure locksmiths hear their share of sob stories, but nothing adds to the stress of a broken key fob and vehicle trapped in airport parking then the fear of an outrageous bill. I called eighteen locksmiths in the Portland area. Most vaguely quoted me a range of what it could cost up to three times what Alohamora charged. Some locksmiths didn’t have the software to program an our specific vehicle. Another locksmith stood us up after waiting several hours… it was such a headache. Alohamora got back to me quickly via text, providing me a reasonable quote as well as clear communication around scheduling. When Jarred met me at the airport parking lot he was professional, efficient, and kind. I know It doesn’t seem like kindness should matter much, but when you’re a single car family, pacing with your infant desperate to figure out if your car is going to work again—it was comforting to feel like Jarred really cared. I couldn’t be more grateful.
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He’s very helpful and knowledgeable . Easy to communicate!
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Kristina was awesome. Had another company come out and couldn't help me and she shows up and gets it open in 10min.
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Great price! Very nice gentlemen came out quickly and finished the job within 30 minutes. Will definitely call them again
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Quick, professional service from both the dispatcher and the locksmith
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We needed locks changed after our business was broken into. Same day service with professionalism! Cody was great communicating the pricing and making sure our needs were met. Highly recommend
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Needed an emergency weekend re-key. Derek was able to do it earlier then the appt time, was quick, friendly and very reasonably priced. Highly recommend! Thank you for letting me not lose any more of my day off ~PAC
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I had a very good experience with the company. They were fast and efficient in fixing my garage door, and I'm extremely satisfied with their service. Highly recommended!
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